Comparison / AIGIS resources
Now Assist brings AI into ServiceNow workflows. AIGIS governs AI across ServiceNow and the rest of the enterprise stack, so one question can safely touch tickets, accounts, orders, shipments, and database records.
Executive read
Now Assist is strongest inside ServiceNow.
AIGIS is built for multi-system questions and actions.
AIGIS maps the user identity into each system before querying.
Every response carries permission provenance across the systems touched.
Analysis
ServiceNow is often the operational nerve center for IT, support, and workflows. But enterprise questions rarely stay inside one operational tool.
A service leader might ask about an incident, the affected customer contract in Salesforce, the open purchase order in SAP, and the customer-specific SLA stored in a database. AIGIS treats that as one governed request.
The hard part is not querying many systems. The hard part is proving which identity was used, what permissions were checked, what fields were stripped, and why the answer was allowed.
AIGIS resolves identity per system and records per-system permission provenance, so audit teams can inspect the path from question to answer.
AIGIS separates proposed writes from confirmed writes. The platform can draft the intended ServiceNow or cross-system action, but it re-checks permissions at confirmation time before anything mutates.
That closes the stale-permission window that appears when an AI proposes a change and a human approves it later.
Comparison
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Architecture
Safe AI writes require explicit approval plus a fresh permission check at confirmation time, not only when the AI drafts the proposal.
Architecture
AIGIS records which systems were queried, which identities were used, which permissions were checked, and which fields were included or stripped.
Use case
AIGIS routes questions across Salesforce, SAP, ServiceNow, databases, and warehouses while enforcing each system's native permissions.