Use case / AIGIS resources

Customer data should be governed before it becomes AI context.

Customer data in CRM records often contains sensitive fields, role-dependent visibility, and audit obligations.

Executive read

The short version, before the deep dive.

Start with CRM fields and records that have different access by role.

Remove inaccessible fields before context assembly.

Record why each customer-data element was included.

Use a governance review before expanding the workflow.

Analysis

What matters

Where leakage starts

Leakage can begin when a prompt is assembled, before the answer is generated.

For Salesforce-heavy teams, the first review should inspect how CRM permissions shape the context that reaches the model.

What good looks like

The reviewer should be able to compare the user's permissions with the final context and see why each record or field was present.

That evidence is the difference between a claim of safety and a governable runtime path.

Resource packet

Turn this into a review worksheet.

Evidence packet

Permission-Provenance Evidence Packet

Capture user context, system of record, enforcement tier, stripped fields, model route, response, hash marker, and fallback notes.

Salesforce is the production proof path. ServiceNow and SAP are design-partner co-development paths with asymmetric enforcement that must be disclosed in diligence.

Get the packet